XXDigital support & consultancy
Legal overview

X

Terms of Service

These terms apply when you buy a remote one-to-one session or package from X.

This page is provided for general information and does not constitute legal advice.

Who we are

X is run by an independent freelancer. Trading name, legal identity and contact address: [TO COMPLETE].

You can contact us at [EMAIL].

The service

We offer remote one-to-one sessions that help individuals set up and manage their presence on social media, including Facebook (Meta) and TikTok. Sessions can cover:

  • account setup and settings;
  • the monetisation options each platform offers;
  • content strategy and online branding;
  • audience growth and platform tools;
  • general technical help with these platforms.

Sessions are advice and guidance only. We do not promise any number of followers, views, income or other result. What happens on your accounts depends on you and on each platform's own rules and decisions.

We are an independent service, not affiliated with or endorsed by Meta or TikTok. You remain responsible for following the rules of each platform you use.

Prices and payment

Prices are shown in pounds sterling (GBP) on the website at the time you pay. [TO COMPLETE: VAT status.]

Payment is made in advance, online, through a secure payment page provided by our payment provider. We never see or store your card details.

Booking your session

After paying, message us by email or WhatsApp (when available) with your name and the session you paid for. We will agree a date and time with you.

Sessions take place online, using a video call or screen-sharing tool agreed with you. You need a working internet connection and access to the accounts you want help with.

Please book your session within [TO COMPLETE] of payment. If a session is not booked within this time, [TO COMPLETE].

Rescheduling, lateness and missed sessions

  • You can reschedule free of charge if you tell us at least [TO COMPLETE] hours before the session starts.
  • If you join late, the session still ends at the agreed time.
  • If you miss a session without telling us in advance, the session may be treated as used. [TO COMPLETE]
  • If we need to reschedule, we will offer you a new time or a full refund for that session.

Cancellations and refunds

Cancellations and refunds are explained in our Refund Policy.

Your accounts and passwords

You stay in control of your accounts at all times. Please never send us your passwords or payment card details. If a task needs access to an account, you do it yourself while we guide you.

Liability

We provide the sessions with reasonable care and skill. We are not responsible for decisions made by Meta, TikTok or any other platform, such as account restrictions, changes to their rules or changes to their monetisation programmes. [TO COMPLETE: limitation of liability, subject to your statutory rights.]

Governing law

[TO COMPLETE]

Changes to these terms

We may update these terms from time to time. The version on this page when you pay applies to your purchase. Last updated: [TO COMPLETE].